Privacy Policy

At The Marula Tree, we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and the steps we take to keep it safe.

By using our website or contacting us, you agree to the practices described below. We may update this policy from time to time, so it’s worth checking back occasionally to make sure you’re happy with any changes.

 

What we mean by personal data

Personal data is any information that can identify you, directly or indirectly. This might be as simple as your name and contact details or something linked to your preferences and interests.

 

The information we collect

When you get in touch with us, make a booking, or use our website, we may collect:

• Your name

• Contact details (such as email address and phone number)

• Your postcode and general preferences

• Any other details you choose to share with us, for example through surveys or offers

We don’t collect sensitive information (like health, religion, or political beliefs), and we never gather information about criminal records.

 

How we use your information

We only use your information to provide a better experience with us. This might include:

• Keeping accurate records of bookings and enquiries

• Improving our services

• Sending you news, offers or updates (only if you’ve agreed to this)

• Occasionally contacting you for feedback or research

• Making our website more relevant to you

We will never sell your personal information to anyone.

 

Keeping your data safe

We take security seriously. Your information is protected with physical, electronic, and managerial safeguards to prevent unauthorised access or misuse.

 

How long we keep it

We only keep your personal data for as long as we need it. In most cases, that’s just for the duration of our relationship with you. In some cases, we may need to keep certain details (like invoices or tax records) for up to six years, as required by law.

 

Your rights

As someone whose data we hold, you have the right to:

• Know how we use your data (this policy explains that)

• Ask for a copy of the data we hold about you

• Correct anything that’s wrong or incomplete

• Ask us to delete your data (unless we need to keep it for legal reasons)

• Limit how we use your data

• Ask us to transfer your data to another provider

• Object to us using your data for certain purposes (like marketing)

 

Managing your preferences

You’re in control of how we use your information. You can:

• Opt out of marketing by ticking the right boxes when you fill in forms

• Change your mind at any time by contacting us directly

We’ll never pass on your details to third parties without your permission, unless required by law.

If you’d like to know exactly what data we hold about you, or if you think something is wrong and want us to correct it, just get in touch:

The Marula Tree
Tamar House
Antony Road
Torpoint
PL11 2JS

Tel: 01752 949950
Email: info@themarulatree.co.uk

 

Cookies

Like most websites, we use cookies to make your experience smoother. Cookies help us understand how people use our site so we can improve it, and they also remember your preferences.

Cookies don’t give us access to your computer or any personal data you haven’t chosen to share.

You can accept or decline cookies through your browser settings. Please note that declining cookies might affect how well some parts of our website work.